Implementing a Quality Management System compliant with UNI EN ISO 9001:2015 is not a formal commitment, merely a cosmetic one. We firmly believe it represents an opportunity to equip ourselves with additional business management tools to address the challenges the market presents us, considering our goal of increasing our presence in the Italian and international markets, including through the creation of regional offices with application development centers, and increasing overall revenue and revenue by customer/product type.
Technological evolution is profoundly transforming machine tools and industrial automation systems, and if we want to increase our market presence, we must be able to anticipate our customers' needs.
A company operating in a sector driven more than others by the pursuit of greater efficiency, precision, and cost reduction requires the utmost attention in making design choices that guarantee a reliable, flexible, and implementable product. This ensures our customers that ISAC will not simply be a supplier but a stable partner over the long term.
We must also carefully examine sectors other than our own where electronics is evolving rapidly, to be ready to seize the opportunities for transferring innovative technologies in the field of machine automation.
We must design highly original products to compete with large multinationals in terms of flexibility and price. All products must have a common hardware and software platform, capable of achieving the following objectives at low cost and with maximum reliability:
- continuous updating according to evolutionary needs;
- adaptation to the application needs imposed by the machines that host it.
We must be able to study and implement product applications suited to the various needs of machines in different sectors, demonstrating the flexibility of the products developed, and to provide comprehensive manuals and accompanying documentation in the relevant language.
We must aim to reduce production times (product lead time) by making production, purchasing, and warehouse management mechanisms more efficient and maintain a high standard of product reliability through careful control of procurement, external subcontracting, and in-house assembly.
We also recognize that customer satisfaction depends not only on the technical quality of our products but also on the company's organizational and professional quality, and therefore, on its ability to provide customers with the right solutions during the design, construction, and use of their machines.
Our decisions must focus on our existing and potential customers, to whom we are committed not only to ensuring quality and professionalism but also to understanding their needs, anticipating their expectations, and preventing and promptly resolving any situation that could lead to their dissatisfaction.
These goals cannot be achieved without the active participation of all staff, which requires our commitment to fostering motivation and a sense of belonging, ensuring everyone's satisfaction and professional growth.
We intend to concretely demonstrate our ability to meet the commitments outlined above; therefore, we have defined objectives and process indicators to monitor company processes and, if necessary, intervene to realign with the planned standards.
To this end, we will periodically review our performance to evaluate the results achieved and set new actions aimed at improvement.
We therefore ask everyone to commit, together with their managers, to achieving the objectives assigned to each company sector and ensuring full customer satisfaction, both internal and external.
Management assures that it will pay the utmost attention to all suggestions, proposals, and requests for clarification, regardless of their origin, and will systematically communicate the results achieved and future objectives to all staff.
Cascina, 06/03/2018 THE BOARD OF DIRECTORS